HELP & CONTACT
Get clear on your work and pay.
Quick answers for setup, totals and your device-local records.
Getting started
Who is Worktavo for?+
People paid by completed jobs, stops or pieces. The first pilot focuses on cable and fiber installers.
Which language and currency can I use?+
The interface supports English and Spanish. The current pilot uses USD; your own work labels stay as entered.
Where can I download the app?+
Worktavo is in internal testing. Public store downloads are not available yet.
Records and payments
What is the difference between earned and received?+
Earned records the work completed. Expected pay includes company adjustments. Received is the money actually paid. The remaining balance compares expected pay with allocated payments.
What if I am paid weeks after the work?+
Set your own delay in weeks and payday during setup. Change them in Settings → Pay schedule, or set an exception for one workweek. Record each payment on the date it arrives and apply it to the weeks it covers; expected dates are estimates.
Can I record a partial payment?+
Yes. Record the actual receipt and allocate it to the workweek or weeks it covers. Any remaining amount stays visible.
Do rate changes affect old entries?+
No. Earlier entries keep the rates recorded for those jobs. Corrections retain the original record.
Why are personal expenses separate?+
Your own costs do not reduce what the payer owes you. Company deductions and personal expenses are different records.
Your data
Does Worktavo work offline?+
The core ledger works offline. Your records are stored on your device; no mandatory account or cloud sync is implemented.
What if I lose my device?+
Local storage is not a backup. App backup and restore are not available yet; do not rely on this pilot as the only copy of important records.
Does restoring purchases restore my work?+
No. Purchase restoration would recover paid access. It would not restore device-local work records.
Need a hand?
Contact NSTUDIOS and mention Worktavo. Include the steps, phone model and operating system. In Settings → Help & support, copy your app version, build and update channel; copying does not send them.
Contact NSTUDIOS
Do not send customer addresses, bank details or unredacted earnings records.
Read the privacy notice
HELP & CONTACT
Get clear on your work and pay.
Quick answers for setup, totals and your device-local records.
Getting started
Who is Worktavo for?+
People paid by completed jobs, stops or pieces. The first pilot focuses on cable and fiber installers.
Which language and currency can I use?+
The interface supports English and Spanish. The current pilot uses USD; your own work labels stay as entered.
Where can I download the app?+
Worktavo is in internal testing. Public store downloads are not available yet.
Records and payments
What is the difference between earned and received?+
Earned records the work completed. Expected pay includes company adjustments. Received is the money actually paid. The remaining balance compares expected pay with allocated payments.
What if I am paid weeks after the work?+
Set your own delay in weeks and payday during setup. Change them in Settings → Pay schedule, or set an exception for one workweek. Record each payment on the date it arrives and apply it to the weeks it covers; expected dates are estimates.
Can I record a partial payment?+
Yes. Record the actual receipt and allocate it to the workweek or weeks it covers. Any remaining amount stays visible.
Do rate changes affect old entries?+
No. Earlier entries keep the rates recorded for those jobs. Corrections retain the original record.
Why are personal expenses separate?+
Your own costs do not reduce what the payer owes you. Company deductions and personal expenses are different records.
Your data
Does Worktavo work offline?+
The core ledger works offline. Your records are stored on your device; no mandatory account or cloud sync is implemented.
What if I lose my device?+
Local storage is not a backup. App backup and restore are not available yet; do not rely on this pilot as the only copy of important records.
Does restoring purchases restore my work?+
No. Purchase restoration would recover paid access. It would not restore device-local work records.
Need a hand?
Contact NSTUDIOS and mention Worktavo. Include the steps, phone model and operating system. In Settings → Help & support, copy your app version, build and update channel; copying does not send them.
Contact NSTUDIOS
Do not send customer addresses, bank details or unredacted earnings records.
Read the privacy notice
